Solution Support

What we mean by Solution Support

it-novum offers comprehensive support for data platforms and solutions, whether implemented by us or by others. We provide you with optimal support during ongoing operations: We guarantee the availability and use of our data application in the event of an error bymeans of rapid problem solving by our Data Experts.

Our support includes the following services

German speaking support

Troubleshooting in the productive solution

Support during operation

Know-how/best practice transfer

Option: Individual development

German speaking support

Troubleshooting in the productive solution

Support during operation

Know-how/best practice transfer

Option: Individual development

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it-novum supports the customer after project completion and in productive environments with the following service packages

Example of a supported support case

You operate a data integration platform to power your data warehouse including. Reporting for various evaluations. This platform consists of different software components as well as self-developed data solutions (e.g. ETL processes).

How our Solution Support helps here

it-novum is the holistic contact for the implemented solution, both for the software components and for the individual ETL paths.
Example: an ETL process does not process the data ➞ we analyze the error, correct it and, if necessary, initiate a new process. further measures in.

Your benefit

You do not have to perform time-consuming and costly analyses. In the event of an error, we take care of the problem and are on the spot quickly to take the necessary measures.

Differentiation from manufacturer support

Our Solution Support includes support activities for the implemented data platform and solution. However, bugs/errors within the software stacks used are not covered by this.

Their rectification is provided within the scope of the respective manufacturer's support. However, our Solution Support coordinates the activities to the manufacturers, if necessary.

The advantages of our Solutions Support

Optimal support of the software solutions used

Enables concentration on further development of own business

SLA: Guaranteed response times

No stocking of all skill levels but purchasing expertise

Creative solution competence for data problems

Price transparency - no hidden costs

Access to Data Engineers, Architects, Scientists, Developers, DWH/Data Lake experts, and more.

Optimal support for the solutions deployed

Enables concentration on further development of own business

SLA: Guaranteed response times

No need to keep all skill levels in stock but to buy in expertise

Creative solution competence for data problems

Price transparency - no hidden costs

Access to Data Engineers, Architects, Scientists, Developers, DWH/Data Lake experts, and more.

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The Dream Team for comprehensive support

Manufacturer Support

it-novum Solution Support

Best support solution
for our customers