Pentaho Licences Pentaho Enterprise Subscription and Pricing Model You can obtain all available Pentaho software licences through it-novum and also receive our German-speaking first-level support. We can advise you on the best price/performance configuration for your Pentaho environment. We are the largest Pentaho implementation and training partner in the EMEA region. Stefan Müller Director Big Data Analytics & IoT You can obtain all available Pentaho software licences through it-novum Inquire now Licensing Community Edition Enterprise Edition Standard Premium Enterprise Type of Licensing Various open-source licences If embedded in a commercial application, this application must be made available under the GPL licensing provisions. Commercial Licensing Terms Commercial Licensing Terms Commercial Licensing Terms Pricing N/A Annual Subscription Annual Subscription Annual Subscription Maintenance & Support Community Edition Enterprise Edition Standard Premium Enterprise Certified and Quality-assured Software Maintenance Releases Portal Support Telephone Support 24/7 x 365 SLAs Standard SLAs Severity Level 1 Response time: 4h Severity Level 2 Response time: 1 working day Severity Level 3/4 Response time: 2 working days Premium SLAs Severity Level 1 Response time: 1h Severity Level 2 Response time: 2h Severity Level 3/4 Response time: 4h Premium SLAs Severity Level 1 Response time: 1h Severity Level 2 Response time: 2h Severity Level 3/4 Response time: 4h Named support contacts 2 2 3 Online community forums Online customer forums Service Enterprise Edition Standard Premium Enterprise Solutions and services from Pentaho and certified partners Free consulting checkpoints 3 3 In-house and Online Training Training Credits 8 8 12 No service provided for the Community Edition Questions and answers about Pentaho subscriptions How does Pentaho software licensing work? Pentaho licenses its software as an annual subscription or via a term-based licence. Typical terms include three, five or seven year licences. For users, this means the start-up cost for Pentaho software is lower than those associated with purchasing software. Also the overall total cost is more manageable because the subscription option includes software, maintenance, and support. What is Pentaho's pricing model? Subscription fees depend on the Pentaho package selected, product configuration, environment, and the number of processor cores required. The pricing model is not dependent on the number of users. Does Pentaho have perpetual licences? No, Pentaho is only available as a subscription option. I see maintenance is included in the subscription – How does that work exactly? Yes, maintenance is included in your Pentaho subscription fee. If the licence is acquired through it-novum, it-novum can provide you with first-level, German-speaking support. The licence keys provided to the user are valid for the duration of your subscription. If an updated software version is released during this time, the user can download the new version and continue to use their current software key. Does the subscription have to be renewed? A valid subscription is, of course, required for using the Pentaho software. If a user does not renew their software subscription, their software license key will expire and the Pentaho software will cease to function.