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Support und Troubleshooting

Pentaho Course ID:

SP1000

Duration:

1 Day

Course description

This course will teach you general troubleshooting concepts and techniques such as:

  • Accessing and analysing log files
  • Investigating possible causes of errors
  • Isolating the cause of performance problems through the use of elimination procedures

Target Audience

This course is aimed at support professionals and administrators tasked with looking after and supporting Pentaho.

Business
User
Business
Analyst
Data
Analyst
Software
Architect
Pentaho
Admin
Pentaho
Support

Learning Goals

After completing this course, you will be able to:

  • use all relevant log files important for troubleshooting
  • isolate and identify causes of performance problems
  • work with Java Virtual Machines (JVM)
  • apply best practices for reproducing and eliminating the root causes of issues

Course schedule

Module 1 Introduction and goals
Module 2 Basic troubleshooting
Troubleshooting
Defining the problem
Reproducing a problem
Compartmentalisation
Documenting the steps to be reproduced
The process of elimination
Developing intelligent search habits
Module 3 Logging
Logging best practices
Mondrian Logging
JDBC Logging
Analyzer Logging
Tomcat Logging
Security logging
Suggestions for changing protocol configurations
Module 4 Performance problems
PDF – Performance optimisation
Perception vs. Reality – Performance
Guide to high level tuning
Module 5 JVM
What is heap space?
Available vs. free memory
Common problems with heap
Debugging JVM
Reading a stack trace

Unsere Trainer

Deepening knowledge of software and technology

I am interested in this training!

STANDORTE
it-novum GmbH Deutschland
Hauptsitz:
Edelzeller Straße 44,36043 Fulda
Niederlassungen:
Ruhrallee 9, 44139 Dortmund
Kaiserswerther Str. 229, 40474 Düsseldorf
E-Mail: info@it-novum.com
Tel.: +49 661 103-434
it-novum Zweigniederlassung Österreich
Ausstellungsstraße 50 / Zugang C
1020 Wien

E-Mail: info@it-novum.at
Tel.: +43 1 205 774 1041

it-novum Schweiz GmbH
Hotelstrasse 1
8058 Zürich

E-Mail: info@it-novum.ch
Tel.: +41 44 567 62 07